# | Course | Online | Classroom Duration | Unit Standard (Click for Outline) | NQF Level | Credits | Total Credits |
1 | Achieve Personal Effectiveness in the Workplace | 8 | 2 | 4 | 6 | ||
2 | Assertiveness Skills | 8 | 2 | 5 | 4 | 4 | |
3 | Business Communication | 10 | 3 | 4 | 5 | 15 | |
4 | Conduct follow-up with Customers to Evaluate Satisfaction Levels | 8 | 2 | 4 | 6 | 6 | |
5 | Conflict Management & Negotiation Skills | 8 | 2 | 5 | 8 | 8 | |
6 | Devise and Apply Strategies to Establish and Maintain Relationships | 8 | 2 | 5 | 6 | 6 | |
7 | Effective Communication Skills | 8 | 2 | 5 | 8 | 8 | |
8 | Emotional Intelligence for Personal Mastery | 8 | 2 | 5 | 4 | 4 | |
9 | Frontline Customer Service | 8 | 2 | 4 | 5 | 5 | |
10 | Interprete & Manage Conflict in the Workplace | 8 | 2 | 5 | 8 | 8 | |
11 | Negotiaition Skills for Results | 8 | 2 | 5 | 8 | 8 | |
12 | Problem Solving & Decision Making | 8 | 2 | 4 | 8 | 8 | |
13 | Time Management Skills that Work | 8 | 2 | 5 | 4 | 4 | |
14 | Understanding Diversity | 8 | 2 | 5 | 6 | 6 | |
15 | Understanding & Functioning in a Business Environment | 8 | 3 | 4 | 10 | 14 |