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Course

Online
Duration (Weeks)

Classroom Duration
(Days)

Unit Standard (Click for Outline)

NQF Level

Credits

Total Credits

1

Achieve Personal Effectiveness in the Workplace

8

2

4

6

2

Assertiveness Skills

8

2

5

4

4

3

Business Communication

10

3

4
4
4

5
5
5

15

4

Conduct follow-up with Customers to Evaluate Satisfaction Levels

8

2

4

6

6

5

Conflict Management & Negotiation Skills

8

2

5

8

8

6

Devise and Apply Strategies to Establish and Maintain Relationships

8

2

5

6

6

7

Effective Communication Skills

8

2

5

8

8

8

Emotional Intelligence for Personal Mastery

8

2

5

4

4

9

Frontline Customer Service

8

2

4

5

5

10

Interprete & Manage Conflict in the Workplace

8

2

5

8

8

11

Negotiaition Skills for Results

8

2

5

8

8

12

Problem Solving & Decision Making

8

2

4

8

8

13

Time Management Skills that Work

8

2

5

4

4

14

Understanding Diversity

8

2

5

6

6

15

Understanding & Functioning in a Business Environment

8

3

4
3

10
4

14